Brusch, Michael; Brusch, Ines (QMOD, 2018)

Factors Influencing the Goodness of Data of Quality Measurement Surveys: A Monte Carlo Simulation Based on a SERVQUAL Investigation

Factors Influencing the Goodness of Data of Quality Measurement Surveys: A Monte Carlo Simulation Based on a SERVQUAL Investigation, 21st QMOD Conference on Quality and Service Sciences, Cardiff, Wales, UK, 08/2018.