Brusch, Ines; Schwarz, Benjamin; Schmitt, Rebecca (QMOD, 2019)

Brusch, Ines; Schwarz, Benjamin; Schmitt, Rebecca: Compelling the market leader - The importance of service quality factors in e-commerce

Brusch, Ines; Schwarz, Benjamin; Schmitt, Rebecca: Compelling the market leader - The importance of service quality factors in e-commerce, 22nd QMOD Conference on Quality and Service Sciences, Krakow, Poland, 10/2019.