Helpdesk

The Helpdesk is the first point of contact for members of the BTU Cottbus-Senftenberg and external users, offering support with IT problems.
You can contact us via the IT hotline, send an email with your question to our ticket system, or simply visit us during opening hours.

Our Support:

Full-Support	Extended	Standard
Administrative staff, IKMZ, University Library	Faculty staff and students	External users (staff/students) and guests
On-Site Support Help with access services Questions about your BTU account Chipcards Security Software	Help with access services Questions about your BTU account Chipcards Security Software	Help with access services Questions about your BTU account Chipcards Security

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Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo