We strive to understand our customers' strategic goals and to help them reach those goals. To support you in implementing our advanced technology solutions, we offer a complete array of support and services that address your organization’s specific needs. These range from software customization and process compression to technical support, training and other professional services.
Below is information that you need to access technical support via the Customer Portal, telephone and email. You can find more-detailed descriptions of these general services by clicking Getting Started - Frequently Asked Questions (included as Appendix in this document).

How to get Support?

1. Customer Portal (Anleitung zur Nutzung)

In the Customer Portal you can log Support Requests 24 hours a day.

2. Telephone Hotline

Monday to Thursday 8 am to 5 pm, Friday 8 am to 4 pm

Germany: At no charge from landline
German messages: 0800 181 8499
English messages: 0800 181 1565

Austria: At no charge from landline
German messages: 0800 297835

Switzerland: At no charge from landline
German messages: 0800 564318

From other regions and mobile phones
German messages: (0)6151 152998 1
English messages: (0)6151 152998 2

When calling our support you will be asked for your Individual Customer ID. Please have this ready.

3. Email

support-germany(at)ansys.com

4. What is covered by Standard Customer Support?

The ANSYS license agreement defines what you are entitled to under TECS, which could include:

• Assistance with downloading and installing ANSYS software · Advice on how best to apply the ANSYS products to your specific application · Advice on project planning, such as time scales, hardware requirements, etc. · Advice on likely sources of uncertainty, model limitations, expected accuracy · Help in locating and interpreting information within the documentation and on-line resources · Assessment of training needs for product areas that you may not be familiar with · Investigation of problems caused by user errors, software defects and limitations; advice on solving or working around them · Advice on interpretation of results

Areas covered by ANSYS CONSULTING SERVICES

If you need additional guidance, we can offer more detailed and specific assistance through our Consulting Services. Areas include:

• Delivery of completed geometry and meshes for your models
• Delivery of converged solutions for your models
• Writing and/or debugging scripts, user coding or functions to extend or customize the standard product
• Troubleshooting of issues related to convergence and accuracy of solutions obtained through custom coding or functions
• Setting up or troubleshooting issues associated with computer hardware and third party (non-ANSYS) software
• Understanding your workflows and system-level requirements and learning how ANSYS simulation technology can be most effectively utilized

5. ANSYS GmbH

Tel.: +49 8024 9054 443
Fax: +49 8024 9054 417
E-mail

6. CADFEM GmbH Lizenzen und Verträge

Tel.: +49 (0) 8092 - 700 579
Fax: +49 (0) 8092 - 700 578
E-Mail
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7. Acad Tools, Acad Campus Option

Tel: +49 08092700555 (0)0000-0000-00

8. Technische Unterstützung

Tel. 08092 /7005 55
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